India is now the undisputed global capability centre (GCC) hub, attracting a broad and increasingly sophisticated mix of providers. Many hubs are moving well beyond traditional outsourcing models, embedding AI, advanced analytics, and automation to help enterprises design, run, and optimise their GCCs.
The GCC ecosystem finds itself at a pivotal moment, with organisations embracing AI-first, automation-led, and insight-driven operating models.
According to the ISG Provider Lens: Quadrant Report, leaders stand out for their comprehensive product and service portfolios, strong market presence, and well-established competitive positioning.
1. Wipro
Wipro is setting up a dedicated service line for GCCs. The initiative strengthens the Bengaluru-based IT major’s ability to support multinational enterprises as they establish and scale GCC operations in India.
Through this offering, Wipro will guide clients across the entire GCC lifecycle using the Build-Operate-Transfer (BOT) model—setting up the centre, managing operations during the initial phase, and eventually handing over ownership to the parent company.
The Global Head of Wipro’s GCC practice is Sandeep Dhar. He was appointed earlier this year to lead Wipro’s consulting-led and AI-powered GCC strategy, helping global enterprises establish and scale future-ready transformation and innovation hubs.
2. HCLTech
HCLTech offers GCC-as-a-service as a comprehensive, end-to-end model designed to help global enterprises set up, scale, and transform GCCs in India and other strategic locations with lower risk and faster time-to-value.
The offering spans the entire GCC lifecycle, covering location and talent strategy, legal and entity setup support, infrastructure readiness, and operating model design, followed by a BOT approach where HCLTech establishes and stabilises operations before transitioning ownership to the client, if required.
Beyond setup, HCLTech provides ongoing operation and transformation of GCCs across product engineering, digital, data, AI, cybersecurity, and business operations, with a strong focus on continuous optimisation. A core pillar of the model is the integration of AI, analytics, GenAI, automation, and platform engineering to evolve GCCs from cost centres into innovation hubs.
The GCC-as-a-service model is particularly focused on areas such as product engineering and platform modernisation, data, AI and GenAI labs, and industry-specific GCCs.
Kiran Cherukuri was appointed as Global GCC Practice Leader in May to scale HCLTech’s GCC services and offerings.
3. Cognizant
Cognizant positions GCC-as-a-service as an end-to-end, outcome-driven offering that helps global enterprises set up, scale, modernise, and reinvent GCCs with a strong emphasis on digital engineering, data, and AI-led transformation.
Cognizant’s GCC model typically covers the entire lifecycle of a capability centre. It begins with strategy and design, including location selection, operating model definition, talent and leadership planning, governance frameworks, and regulatory readiness.
A core element of Cognizant’s approach is the BOT model.
Beyond setup, Cognizant focuses on operations and transformation, where GCCs evolve from cost-efficient delivery centres into digital innovation hubs.
This includes product engineering, cloud and platform modernisation, data engineering, AI and GenAI solutions, cybersecurity, digital operations, and industry-specific transformation programs. Cognizant also integrates automation, AI-enabled workflows, and analytics to drive productivity, faster releases, and improved decision-making.
Cognizant’s GCC-as-a-service is particularly strong in industry-focused GCCs, including BFSI, healthcare and life sciences, manufacturing, etc.
The head of Cognizant’s GCC as a Service/GCC Service Line is Sailaja Josyula, leading the definition and execution of the company’s GCC strategy and operations globally.
4. KPMG
KPMG’s GCC-as-a-service offers an end-to-end model designed to help global enterprises set up, scale, and operate GCC efficiently by combining strategic advisory with execution support.
Delivered through a strategic alliance between KPMG in India and Gloplax, the model covers the entire GCC lifecycle—strategy formulation, business case development, location and operating model design to entity setup, infrastructure provisioning, and operationalisation.
The offering also supports core functions such as HR, finance, compliance, governance, branding, and talent acquisition, enabling organisations to accelerate speed to market while lowering upfront capital investment and operational risk.
Targeted across sectors including financial services, technology, healthcare, energy and manufacturing, KPMG helps enterprises access high-quality talent, gain local market insights and build scalable, cost-effective capability centres aligned with long-term business objectives.
5. TCS
TCS provides advisory support on operating model design, location strategy, governance frameworks, and maturity roadmaps, along with hands-on assistance in entity formation, compliance, infrastructure readiness, and talent onboarding.
The company also manages end-to-end operations across engineering, digital, cloud, data and analytics, cybersecurity, and business processes, while integrating AI/ML, automation, DevOps, and cloud-native platforms to enable innovation-led GCCs.
Additionally, TCS focuses on talent development through strategic hiring, leadership upskilling, and centres of excellence, supported by robust governance, security, and regulatory compliance.
Key focus areas include engineering and product development, platform modernisation, data and AI/GenAI, automation and intelligent operations, industry-specific GCC engagements, and shared services.
Unlike some peers, TCS has not publicly named a dedicated GCC‑as‑a‑service leader with a title like global head of GCC.
6. Infosys
Infosys offers an AI‑first GCC model that helps global enterprises design, build, scale and transform GCCs into strategic innovation hubs rather than traditional captive delivery units.
It integrates Infosys platforms, including Agentic Foundry, EdgeVerve AI Next, and Topaz, to embed production‑grade AI capabilities throughout GCC operations.
The solution includes over 20 capability modules and multiple flexible engagement options—such as BOT, Build‑Operate‑Transform‑Transfer (BOTT), Build‑Operate‑Acquire (BOA), hybrid GCC + ODC and joint ventures—to suit varied enterprise goals and scale requirements.
Infosys also supports large‑scale talent recruitment and upskilling via its Springboard learning ecosystem and global talent pool, enabling GCCs to access future‑ready professionals
The company expanded its GCC practice by appointing Deval Shah as the global GCC head in April. He is responsible for leading the company’s GCC strategy and supporting enterprises in establishing and scaling their centres.
7. Accenture
Accenture offers a comprehensive GCC-as-a-service model that helps enterprises establish, scale, and optimise GCC as digital innovation and growth hubs rather than traditional offshore delivery centres.
The service includes strategy and operating model design, talent and workforce planning, GCC setup and governance frameworks, and technology integration across cloud, data, AI, and automation.
This approach enables GCCs to streamline processes, enhance decision-making with data and AI, and drive enterprise-wide innovation. Accenture has also partnered with specialist GCC enablers like ANSR to strengthen its offerings, combining Accenture’s technology and consulting capabilities with GCC setup expertise.
Vishal Chopra has taken on a new role as MD and GCC lead at Accenture, where he will lead the firm’s efforts in building and scaling next-generation GCCs.
8. EY
EY offers a GCC‑as‑a‑service approach that helps global organisations set up, scale and transform GCC into strategic, innovation‑driven hubs.
The model blends consulting, digital transformation and operational support, covering strategic planning, operating model design, talent and workforce planning, governance and compliance frameworks, risk management, and technology enablement.
The service helps clients define their GCC vision, optimise processes, integrate advanced technologies such as cloud, data analytics, AI and automation, and ensure regulatory readiness across markets.
EY also supports GCCs with change management, leadership development, and continuous performance improvement to drive sustainable value creation.
The primary GCC leads include Arindam Sen, partner and GCC sector leader for technology, media and entertainment, and telecommunications, and Manoj Marwah, partner and GCC consulting leader for financial services.
9. IBM
IBM supports enterprises in setting up, scaling, and transforming GCCs by combining its deep tech expertise with advisory and delivery services.
Through collaborations with partners including ANSR, IBM brings cloud, AI, analytics, automation and hybrid multi‑cloud capabilities to help GCCs evolve into innovation engines and centres of excellence that go beyond cost arbitrage, embedding the IBM Garage methodology for co‑creation, continuous delivery and innovation.
Its GCC services leverage IBM Consulting, including capabilities powered by watsonx.ai, to help organisations reinvent GCCs as strategic value hubs, drive digital transformation, and integrate advanced technologies such as AI, data and automation into global operations, execution and governance frameworks.
Santhosh Rao is the partner and executive director for India‑South Asia and GCC business unit leader at IBM.
10. Deloitte
Deloitte’s approach blends deep business and technology consulting with practical delivery support, covering strategic planning, operating model design, location strategy, governance frameworks, risk and compliance, talent sourcing and development, and technology enablement.
By integrating capabilities across cloud, data and analytics, AI/GenAI, automation, cybersecurity, and enterprise platforms, Deloitte helps GCCs evolve from cost‑efficiency hubs to centres of excellence that drive measurable business outcomes and competitive advantage.
At Deloitte, the GCC practice is led by Rohan Lobo, who serves as partner and GCC industry leader for South Asia.
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