Zomato CEO Deepinder Goyal has announced the launch of Nugget, an AI-native, no-code customer support platform designed to help businesses scale their support operations efficiently.
Developed over three years as an internal tool, Nugget now handles over 15 million support interactions per month for Zomato, Blinkit, and Hyperpure. The platform, which is now open to businesses worldwide, boasts a 90% adoption rate among companies that have tested it.
Introducing Nugget—an AI-native, no-code customer support platform.
Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation.
Resolves up to 80% of queries autonomously
— Deepinder Goyal (@deepigoyal) February 17, 2025
Nugget offers autonomous query resolution (up to 80%), real-time learning and adaptation, and requires zero coding or a dedicated development team. Its seamless automation eliminates rigid workflows, making it a low-cost and highly customizable alternative to traditional customer support solutions.
Nugget offers a comprehensive suite of AI-powered tools, including:
- Conversational AI Agents – Resolve up to 80% of queries autonomously
- Voice AI Agents – Low-cost, human-like interactions with multilingual support
- AI-Powered Analytics – Identify issues, track trends, and generate insights
- Agent Co-Pilot – Provides real-time personalized suggestions, chat summarization, and contextual actions
- Image Classification & Automated Audits – Enhances resolution speed and quality checks
With fluid integrations across platforms like WhatsApp, Zendesk, Salesforce, Slack, and Freshdesk, businesses can optimise workflows, reduce resolution times by 20%, and increase compliance by 25%.
To encourage adoption, Zomato is offering Nugget for free to businesses currently locked into contracts with legacy providers.
Nugget is the first product from Zomato Labs, the company’s in-house innovation incubator, with more AI-driven solutions expected soon.
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