New appointment strengthens regional technology leadership amid growing enterprise AI adoption
Zendesk today announced the appointment of David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan. Based in Melbourne, Hall-Johnston will lead Zendesk’s regional technology strategy, working closely with customers to accelerate AI adoption and ensure Zendesk’s global product and technology roadmap align with the needs of enterprises across the region.
Hall-Johnston brings more than two decades of enterprise technology leadership to Zendesk. He joins from Dell Technologies, where he served as Chief Technology Officer for Australia and New Zealand, leading the company’s technology and innovation roadmap. His career also includes senior executive and technology roles at Hexaware Technologies, Cathay Pacific, the Australian Energy Market Operator, ANZ, and IBM.
“Asia Pacific and Japan remain central to our global growth as organisations across the region move from experimenting with AI to deploying it across business-critical service operations,” said Adrian McDermott, Chief Technology Officer, Zendesk. “This transition requires both a clear business case and a strong technical foundation. David brings deep experience in connecting technology strategy with enterprise transformation and will play an important role in helping customers across APAC move confidently towards an autonomous service workforce.”
This appointment comes amid significant global momentum for Zendesk’s AI offerings, with AI bookings more than doubling in fiscal year 2026. Across APAC, organisations are increasingly looking to connect AI agents, enterprise data and human expertise to resolve customer and employee issues end to end. As AI becomes more deeply embedded in core operations, enterprises are also placing greater emphasis on the architecture, integration and governance required to deploy it securely and at scale.
“The next phase of enterprise AI is about moving beyond pilots and embedding AI into core business operations,” said David Hall-Johnston, Chief Technology Officer, Asia Pacific and Japan, Zendesk. “That means securely connecting AI agents to enterprise data and systems so they can take action and resolve increasingly complex work end to end. Zendesk has built a powerful platform for this transition, and I’m excited to work with leaders across APAC to help them scale an autonomous service workforce securely and responsibly.”
The post Zendesk Names David Hall-Johnston as CTO for APAC first appeared on AI-Tech Park.
