HCLTech has announced in a statement that it has been selected by Just Energy, a leading US-based energy supply company, to enhance the latter’s operations and customer experience.
The company will use its integrated Digital Process Outsourcing solutions suite and GenAI platform AI Force to enhance operational efficiency across Just Energy’s IT, finance, analytics, customer care, sales and renewals functions.
HCLTech will also deploy digitalCOLLEAGUE, its comprehensive and role-specific single-UI platform and Toscona, its business process optimisation suite, to improve workforce collaboration and business process management.
“We are confident that HCLTech’s proven expertise and commitment to service excellence will help us achieve our key business objectives relating to operational efficiency and service improvements,” Scott Fordham, chief operating officer of Just Energy, said.
“By combining our expertise in GenAI and digital process outsourcing, HCLTech will contribute significantly to Just Energy’s innovation strategy and customer satisfaction,” Ajay Bahl, chief growth officer, Americas, Manufacturing and Allied Industries, HCLTech.
HCLTech has been seeing traction in its AI offerings, as highlighted by the company’s CEO, Vijayakumar C, during the company’s Q2 2025 earnings call. He shared that AI has been integrated into the majority of their recent deals, highlighting the platform’s key role in service transformation.
“We have seen strong wins with most of our deals incorporating AI capabilities. Our platform AI Force is gaining widespread adoption for service transformation among our clients,” Vijayakumar said. He further stressed how the company’s AI offerings, such as HCLTech AI Force, HCLTech AI Foundry, and AI Labs, are driving innovation across sectors.
The CEO had outlined the company’s three-pronged generative AI approach. The first dimension is AI Force, which is driving service transformation and adoption among existing clients. “We have almost 25 clients who have started working on AI Force as the primary efficiency platform for all their IT and business processes,” he shared.
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