Firstsource reported revenues of ₹2,312.2 crore (US$265 million), up 20.1% YoY, with EBIT of ₹266.5 crore, up 28.1% YoY, and a Profit After Tax (PAT) of ₹179.5 crore.
The quarter saw four large deal signings and ten new client additions, including four strategic logos.
Among the key wins were: expansion of collection services for a large UK retail bank (the company’s biggest deal in that segment), a partnership with a top US loan subservicer for first-party collections, and multiple contracts in the healthcare vertical, including with a Top 10 US payer and a major health insurer for claims, benefits configuration, and provider network automation.
Sanjiv Goenka, chairman of the RP-Sanjiv Goenka Group and Firstsource Solutions, said that the Q2 performance reflects “a strong balance of growth, resilience, and disciplined execution.”
The company said it continued to win the right kind of business, large, strategic, and transformation-led engagements, while deepening client relationships across industries and geographies.
“The success of our OneFirstsource strategy is evident in our ability to diversify our client base, secure major deals, and drive growth across key sectors and regions,” Goenka said.
Firstsource said it is investing strategically in innovation, talent, and sustainability to build a high-performing, trusted organisation that delivers lasting impact.
“The UnBPO
approach continues to generate strong client interest and tangible value by combining AI, innovation, and deep-domain expertise to create outcomes that matter,” Goenka said.
“Looking ahead, our focus, execution discipline, and strong values will continue to keep us at the forefront of the industry, delivering sustainable growth and long-term value for all stakeholders.”
Employee headcount as of September 30, 2025, stood at 35,997, a net addition of 1,502 during the quarter. Offshore and nearshore hires accounted for 80% of gross additions. Attrition fell to 28.0%, marking a 12-percentage-point improvement over the last eight quarters.
For FY26, Firstsource expects revenue growth between 13% and 15% in constant currency, excluding the pending Pastdue Credit Solutions acquisition, and projects EBIT margins in the range of 11.25% to 12%.The company said it remains focused on scaling its AI-led UnBPO model to drive transformation in regulated industries such as banking, healthcare, and communications, combining automation, analytics, and human expertise to deliver measurable business outcomes.
Firstsource also announced a strategic investment in Lyzr.ai, an enterprise AI agent infrastructure platform that enables organisations to build secure, reliable, and interconnected AI agents.
The investment marks a key milestone in advancing Firstsource’s UnBPO vision, a reimagination of how work is executed by combining human creativity with enterprise-grade, responsible AI.
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