The most rigorous international study of firm-level AI impact to date has landed, and its headline finding is more constructive than many expected. Across nearly 6,000 verified executives in four countries, AI has delivered modest aggregate shifts in productivity or employment over the past three years. The measured impact reflects the early phases of deployment rather than a failure of the technology.
The working paper [PDF], published by the National Bureau of Economic Research and produced by teams from the Federal Reserve Bank of Atlanta, the Bank of England, the Deutsche Bundesbank and Macquarie University, found that over 90% of firms report no measurable change headcount attributable to AI over the past three years. Given the short time horizon and the concentration of AI use in discrete functions, such incremental rather than transformative effects are consistent with how general purpose technologies have evolved historically.
Adoption of AI is widespread. Around 69% of firms are already using some form of AI, led by LLM-based text generation at 41%, data processing via machine learning at 28% and visual content creation at 29%. In the UK, firm-level adoption rose from 61% to 71% across 2025. AI tools are embedded in day-to-day workflows, and although measured impact at firm level often lags adoption, the trend is generally upwards.
The forward AI impact numbers indicate acceleration
Executives expect stronger effects to take place over the next three years. On average, they expect a 1.4% increase in productivity and a 0.8% rise in output. US executives project a 2.25% productivity gain, while UK firms expect 1.86%. In economies that have struggled with weak productivity growth for over a decade, gains of that magnitude are notable – incremental improvements, compounded across sectors, shift national outputs.
On the thorny subject of employment, executives expect a modest 0.7% reduction in headcount across the four countries over the same period. In the UK, around two-thirds of this adjustment is expected to come through slower hiring rather than outright redundancies. That pattern suggests a gradual reallocation of roles rather than abrupt terminations. As with previous waves of automation, aggregate figures do not capture job creation in adjacent roles, and in the case of AI, these might include roles around data governance, model oversight, prompt engineering, and AI-enabled service development, many of which would be new roles.
Interpreting the expectation gap
The study also compares executive expectations with those of workers. Researchers fielded parallel questions to US employees through the Survey of Working Arrangements and Attitudes. Employees expect AI to increase employment at their firms by 0.5% over the next three years, while US executives expect a 1.2% reduction. Employees foresee productivity gains of 0.92%, below the executive forecast of 2.25%.
This divergence reflects different vantage points. Executives observe cost structures and competitive pressure, while employees experience task-level augmentation and new capabilities. In practice, AI systems are often deployed to assist rather than replace, particularly in knowledge-intensive work. Evidence from controlled trials, including large language model use in customer support and professional services, shows productivity gains concentrated among less experienced staff, with quality improvements appearing alongside better output figures. Where communication and training are clear, adoption tends to proceed with limited resistance.
Why this AI impact data merits attention
Survey design influences inferences from any statistics, and in this particular case, the researchers noted variation between their own figures and those from, for example, a McKinsey survey taken in the same period that put adoption at 88% of organisations (the survey in question here pegs the figure at just 69%). On the other hand, the US Census Business Trends and Outlook Survey, which draws on a broader respondent base, estimated AI use at around 9% in early 2024, rising to 18% by December 2025. This gap reflects differences in sampling, question framing and respondent seniority. Executive surveys tend to capture intent and enterprise-level deployments, while broader business surveys may reflect narrower definitions of AI or earlier stages of implementation.
In the study in question, respondents were phone-verified, unpaid, and predominantly CEOs and CFOs, with over 90% drawn from the UK and Germany. The data was cross-checked against ten years of macro output and employment figures from national statistics agencies.
The inflection point executives anticipate may unfold over the next three years as deployments mature and integration improves, in the way that many new technologies have emerged into the workplace until they become everyday tools. The central question is less whether AI will affect productivity and employment, and more how quickly organisations can change the technology’s wider adoption into measurable economic gains.
See also: OpenAI’s enterprise push: The hidden story behind AI’s sales race
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