India is on the brink of a major workforce shift, with agentic AI expected to transform over 10.35 million jobs by 2030, according to the ServiceNow AI Skills Research 2025, released in partnership with Pearson.
This change marks one of the largest workforce transitions in the world and highlights India’s growing strength in AI adoption and digital innovation.
“India’s AI journey is at a defining moment with agentic AI reshaping the workforce and creating over 3 million new tech jobs by 2030,” said Sumeet Mathur, senior VP and MD, ServiceNow India technology and business centre.
The report shows that Indian companies are moving faster than others in the Asia-Pacific (APAC) region in adopting AI.
Around 25% of Indian enterprises are already in the advanced transformation phase, ahead of Singapore (20%) and Australia (21%). Many of these companies have shifted from running small pilot projects to fully implementing AI in day-to-day operations.
The study identified key actions taken by leading companies—called “AI Pacesetters”—to move forward. These include having a clear AI vision, investing in skilled talent, building strong governance, and scaling AI tools like Agentic AI.
57% of these companies reported increased efficiency and productivity, while those that redesigned their workflows saw a 63% productivity boost.
“India has a generational opportunity to lead globally by developing AI-ready talent and redesigning workflows,” Mathur said. “The era of scattered pilots is behind us. Competing globally now requires bold execution, integrated strategy, and genuine human-AI collaboration built on trust, transparency, and skill.”
The report also highlights impact across job roles due to the rise of agentic AI. Routine tasks previously handled by roles like payroll clerks and change managers are now being taken over by AI agents.
Meanwhile, positions such as system administrators and implementation consultants are increasingly being supported and enhanced by AI tools.
The impact of this transformation will be most significant in sectors like manufacturing, which is expected to see changes in 8 million jobs, followed by retail with 7.6 million and education with 2.5 million roles being redefined.
With the world’s largest youth population and a rapidly growing digital economy, India is expected to add 3 million tech workers over the next five years.
The AI Maturity Index found that Indian enterprises are increasingly investing in future-focused roles to strengthen their AI capabilities. Among the most in-demand positions are AI Configurators, with 66% of companies hiring for this role, followed closely by Data Scientists at 65%, and Experience Designers at 57%.
However, challenges still exist. 30% of Indian businesses cite data security as their biggest concern—more than any other country in the region. Another 26% say they are unsure about the future skills their employees will need.
To succeed, the report urges businesses to move beyond just reviewing AI outputs. Instead, they must train employees to understand and question how AI works, making sure AI tools are trustworthy and used responsibly.
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