This is Behind the Blog, where we share our behind-the-scenes thoughts about how a few of our top stories of the week came together. This week, we discuss customer service and Proton fallout.
JASON: Since I wrote about ChatGPT turning me into tech support for people’s random problems, I have gotten many more AI-generated emails from people asking me to solve their tech support problems. So, mission accomplished I guess. I think and hope it was clear in the article, but I think this phenomenon is happening to a lot of journalists, not just us at 404 Media. A lot of the ChatGPT chats I saw told people to reach out to multiple journalists, and gave them contact info and instructions on how to do so. Some suggested that they reach out to lawyers or academic researchers as well, so I assume it’s all sorts of people who are getting this new type of spam.
