Dr Mary Gibbs says there are a number of problems with AI, particularly its tendency to misunderstand, as Debbie Cameron can attest
I am an out-of-hours GP, and I am glad to see a news report on this issue, which has been causing me increasing concern at work (Doctors’ AI scribes get names of drugs and diagnoses wrong, NHS watchdog warns, 31 August). There are a number of problems with AI, particularly its tendency to misunderstand and contradict itself, which can lead to dangers for the patient, but I will concentrate on the supposed “time-saving” aspect.
Many of the patients I see will have been assessed by someone else first on the phone, and I am used to reading through a triage assessment before I call in the patient. My heart sinks when I see that AI has been used – the consultation is invariably long, with duplications, and sometimes contradictions. Often, any history I take turns out to be significantly different from what is listed. So I can never trust that it is correct – I can state with certainty that I find meaningful errors far more often in AI consultations than in those typed out by colleagues.
