The collaboration pairs OpenAI’s frontier models with EPAM’s global forward-deployed engineering force, cyber resilience and innovative customer experience expertise.
EPAM Systems, Inc. (NYSE: EPAM) announced today that it has joined the OpenAI Partner Network as an OpenAI Advanced Partner to help global enterprises implement safer, scalable AI solutions. EPAM’s forward-deployed engineers will integrate OpenAI’s models into new and existing operations, address industry-specific compliance and security requirements and deliver world-class customer experiences.
For most organizations, the challenge is no longer identifying where AI can create value but deploying and scaling it securely to deliver business results. Through its OpenAI practice, EPAM will help Global 2000 enterprises connect OpenAI models to their applications, data and workflows in core operations while meeting security, governance and regulatory requirements. Together, EPAM and OpenAI will develop specialized forward-deployed engineer training globally, certifying more than 5,000 consultants with 10,000+ credentials in the first year.
To learn how EPAM helps organizations operationalize OpenAI’s frontier models into secure, production-ready enterprise solutions, explore the EPAM and OpenAI Partnership.
“The next era of enterprise AI isn’t about deploying models, it’s about applying strategic intelligence, and the right talent, to solve real business problems safely and at scale,” said Elaina Shekhter, SVP and Chief Strategy & Transformation Officer at EPAM. “Our foundation of secure enterprise deployment, AI-native SDLCs, embedded cybersecurity and forward-deployed engineering expertise is what enables us to turn frontier models into production-ready outcomes. With OpenAI, we’re combining the world’s leading models with best-in-class engineering to help executive leaders accelerate innovation, strengthen operational resilience and deliver differentiated customer experiences that drive real business growth.”
Helping Enterprise Clients Accelerate AI Deployment
Through the OpenAI Partner Network, EPAM’s Advanced partnership level helps organizations:
- Deliver AI-powered customer experiences that are personalized, secure and scalable.
- Embed intelligence across customer service, marketing, sales and business operations.
- Connect OpenAI models to enterprise applications, data and workflows securely.
- Accelerate deployment through forward-deployed engineering and governance.
- Build AI foundations that evolve alongside OpenAI’s rapidly advancing capabilities.
“We’re pleased to welcome EPAM as an OpenAI Advanced Partner. EPAM’s deep engineering expertise and enterprise transformation experience can help organizations turn the potential of AI into real-world results,” said Colleen Kapase, VP Strategic Global Partners & Ecosystems, OpenAI. “Through the OpenAI Partner Network, EPAM can help more enterprises move from AI pilots to measurable business impact.”
Proven Results in Production
EPAM is already helping clients move from AI strategy to production at scale with OpenAI. For example, 1&1, a leading telecommunications provider, partnered with EPAM to transform its customer experience journey through agentic AI. The enterprise-scale platform now handles a considerable share of customer calls per week through 20+ intelligent AI agents, with the first production deployment completed in under three months.
“EPAM supported us in launching key GenAI initiatives to enhance our customer operations,” said Christian Neuroth, Head of GenAI Customer Operations, 1&1. “EPAM’s AI/Run
.Transform enables orchestration of intelligent agents for omnichannel support via phone or digital assistants, improving customer experience and resolution speed. EPAM combines deep technical expertise with a strong commitment to scalable, future-ready solutions.”
Read more about how EPAM and OpenAI are helping enterprises unlock operational resilience and frontier experiences here.
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