False testimonials are prohibited under Australian consumer law, writes policy professional Kat George, but they are also very hard to police
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Read more Australian customer service questions
While looking at the website for NannyLane Australia, which bills itself as “the Uber for Nannies”, I noticed some glowing testimonials apparently written by happy parents who’d used their services. But a simple reverse Google image search of “James & Emily T” from Sydney led me to a stock image of a couple, and I’m wondering if these reviews are genuine. In Australia, are businesses allowed to use fake images or testimonials from customers?
– Jade, Sydney
