The Bengaluru-based voice AI company SuperBryn has raised $1.2 million in a pre-seed funding round led by Kalaari Capital’s CXXO initiative, which supports women entrepreneurs.
The company is developing a reliability framework that helps businesses deploy voice agents in real-world scenarios through automated stress testing, production monitoring, and intelligent self-learning.
SuperBryn claims that its platform allows businesses to transition from pilot projects to full production 20 times faster and at a cost that is 10 times lower.
The fundraising round included contributions from angel investors such as Rikant Pitti, co-founder of EaseMyTrip; Arjun Pillai, founder of Docket AI; Sharath Keshava Narayanan, founder of Sanas AI; Harish Manian, CEO of BMH Group; and actor Nivin Pauly.
“We pivoted almost five times. We had no idea which direction to take. We tried, we failed, we rebuilt, we scaled up, we scaled way down,” said Nethu Mariam Joy, co-founder and CTO of Superbryn, in a LinkedIn post.
The team’s breakthrough came when a client requested a voice agent, which initially served as a side project to support the startup. This project revealed the client’s maintenance struggles, highlighting a significant pain point that became their competitive advantage in solving these challenges for companies, she added.
“We realised that businesses have many tools to launch voice agents, but very few to maintain, monitor, and improve them in production,” said SuperBryn co-founder and CEO, Nikkitha Shanker. She noted that while demo environments operate well because they are scripted and quiet, voice agents struggle with accents, background noise, and overlapping speech in real-world situations.
She told The Economic Times that the company has created an independent oversight layer to monitor the performance, security compliance, and ongoing improvement of voice agents.
The startup claims that over 70% of voice AI pilots fail due to reliability issues. Clients have reportedly boosted resolution rates from under 40% to over 80% within 60 days of using SuperBryn’s system, ET reported.
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