MachineCon GCC Summit 2025 set the stage for India’s GCC leaders to imagine the next era of work powered by generative AI. From capability building to technology breakthroughs, the conversations pointed to a rapidly evolving future.
To honour those shaping this transformation, AIM presented its GCC Excellence Awards across areas like talent, operations, collaboration and emerging tech.
Here’s a rundown of the winners and the breakthroughs that put them on the map.
Allianz Partners Global Business Solutions (APGBS GSD India)
Award Category: Leadership in Sustainability and CSR
Allianz Partners Global Business Solutions India was established in 2021 and now operates from Gurugram SEZ. The centre provides multilingual support across 12 countries, offering services in claims, customer experience, business intelligence, automation, telephony and conversational AI. With a future-ready workforce and an integrated right-shoring strategy, APGBS GSD India functions as a centre of excellence for global operations.
Its commitment to responsible growth, inclusive culture and sustainable service delivery reflects Allianz Partners’ long-term focus on socially conscious, resilient and environmentally aligned business models.
Cargill India Capability Centre
Award Category: Best Innovation in Process Optimisation
Since its founding in 2015, Cargill’s India capability centre, operating from Bengaluru and Gurugram, has grown to more than 3,000 employees and transformed from a resource hub into a strategic capability powerhouse. It supports global functions in finance, digital technology, data, logistics, procurement, trade execution and HR. The centre has driven Cargill’s mission of ‘Nourishing the World’ by embedding automation, advanced analytics and modern operating models to accelerate decision-making, improve efficiency and ensure safe, responsible and sustainable operations worldwide.
Carrier Digital Hub India
Award Category: Outstanding Contribution to Digital Transformation
Carrier’s Digital Hub India was celebrated for spearheading the company’s global digital reinvention. Established in 2019, the hub has grown into Carrier’s largest digital workforce, connecting operations in India, Mexico and China through the Connected Hubs model. With a 700-member team across AI, data science, IoT, cloud, cybersecurity and digital engineering, it serves as a digital twin to Carrier’s headquarters. The hub drives next-generation platforms like Abound and Lynx, powering intelligent buildings and cold-chain visibility. Through innovation labs, leadership programmes and an expanding AI centre of excellence, Carrier Digital Hub India anchors the company’s shift towards an AI-first future.
Cisco Systems
Award Category: Outstanding Contribution to Digital Transformation
As a global technology leader in networking, cybersecurity and cloud infrastructure, Cisco Systems has been rapidly infusing AI and automation across its product ecosystem. Key innovations include Cisco Unified Edge, which brings data centre-grade computing closer to where data is generated, and Cisco IQ, an AI-driven interface that simplifies network management with real-time insights and proactive issue resolution. By integrating advanced automation, predictive analytics and secure architectures, Cisco continues to redefine enterprise
DarioHealth
Award Category: Emerging Technology Pioneer
DarioHealth was recognised as an Emerging Technology Pioneer for its global leadership in digital therapeutics and AI-enabled chronic care. Its India global capability centre, founded in 2018 and acquired in 2021, has become the company’s engine for innovation, housing end-to-end R&D and engineering talent. The GCC accelerates product development, strengthens AI-led personalisation and enhances operational agility. By centralising expertise, DarioHealth has improved its ability to scale, integrate acquisitions and reduce operating costs. The company’s multi-condition digital health platform supports millions of users globally, transforming chronic disease management through data-driven insights, behavioural coaching and continuous digital monitoring.
Dentsu Global Services
Award Category: Excellence in Talent Development and Management
Dentsu Global Services (DGS) was honoured for its forward-looking talent strategy and its role as a global innovation engine for the Dentsu network. With over 5,600 specialists across digital platforms, performance marketing, product engineering, data science, automation and AI, DGS blends human creativity with advanced technology to deliver scalable, AI-first solutions. The centre drives media and marketing transformation for global clients while fostering a workplace built on diversity, collaboration and continuous learning. As a future-focused talent hub, DGS offers global career pathways, innovation opportunities and a culture designed to help employees contribute to work that shapes the future.
Best Buy
Award Category: Best Innovation in Process Optimisation
Best Buy was honoured for innovation in process optimisation through its seamless integration of human expertise and technology. As a global consumer electronics leader, Best Buy connects millions of customers to devices, services and in-home solutions while enhancing efficiency across its retail, digital and logistics operations. The company blends data-driven tools with personal consultation to refine inventory management, streamline omnichannel experiences and elevate customer support. Its focus on sustainability, inclusion and operational excellence has strengthened its competitive edge. Best Buy’s approach ensures that technology is not just a product offering but a catalyst for meaningful, customer-centric transformation.
Pattern
Award Category: Excellence in Talent Development and Management
Pattern received recognition for its talent-driven growth and its evolution from a startup, founded in 2013, into a global ecommerce accelerator. Built on trillions of data points and a unique buy-and-sell model that aligns fully with partner brands, Pattern now operates across over 60 marketplaces with 1,800 experts globally. Its Pune office, launched in 2021, has become the company’s HQ2—an innovation and talent hub powering technology development, marketplace optimisation and global operations. With strong investment in skills, data science and digital commerce capabilities, Pattern continues to scale rapidly, enabling brands worldwide to grow profitably.
Warner Bros. Discovery
Award Category: Outstanding Contribution to Digital Transformation
Warner Bros. Discovery was recognised for its sweeping digital transformation across its vast entertainment portfolio. As a global content powerhouse spanning television, streaming, film, gaming and factual entertainment, the company has expanded its use of digital platforms, data insights and AI-driven workflows to modernise production, distribution and audience engagement. Through brands such as HBO, CNN, Discovery Channel, DC, Eurosport and Warner Bros. Pictures, the organisation is reimagining content delivery for the streaming age. Its innovation-led approach supports scalable operations, richer viewer experiences and a future-ready digital ecosystem that strengthens one of the world’s most influential media companies.
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