Genpact has announced the appointment of Dinesh Jain as its global capability centre (GCC) lead on November 11, strengthening its focus on helping clients design, scale, and transform their GCC strategies, as per the release.
Based in Mumbai, Jain will lead Genpact’s global efforts to help enterprises evolve their GCCs into strategic growth engines powered by agentic operations, advanced technologies, and data-led transformation.
“In the era of agentic operations, GCCs are no longer just delivery hubs; they are strategic growth engines,” said Riju Vashisht, chief growth officer, Genpact. “With Dinesh’s leadership, we’re helping clients reimagine these centres as catalysts for continuous innovation and competitive advantage.”
In his new role, Jain will define and execute Genpact’s GCC strategy and playbooks, advising global clients on setting up, scaling, or transforming their centres into innovation, engineering, and process excellence hubs. He will also guide enterprises on scale or carve-out strategies to unlock long-term value.
“GCCs today sit at the intersection of process, technology, data, and global talent, shaping how businesses scale and compete,” Dinesh Jain, GCC lead, Genpact said.
Jain brings extensive experience in technology delivery and digital transformation, having worked with multinational organisations to architect and scale their global capability centres. Before joining Genpact, he led Accenture Technology GCC Solutions and Offering from Mumbai and held senior roles in transformation, technology strategy, architecture, and delivery.
Meanwhile, Genpact offers four key support areas. The first is innovation enablement, which helps GCCs adopt emerging technologies and redesign workflows. The second is governance and risk management, which includes compliance consulting and talent acquisition support.
The third is value realisation, which drives cost savings while unlocking enterprise value. Lastly, digital transformation support is essential for developing technology roadmaps and managing change.
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