Stephen Rue says artificial intelligence will improve customer service and efficiency, but people required for decisions
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Optus’s new chief executive, Stephen Rue, says artificial intelligence will play a significant role in the future of telecommunications, but humans will remain central to the company.
Rue joined the Australian mobile network operator, a subsidiary of Singaporean telecommunications company Singtel, in November last year after six years at the helm of the federal government’s National Broadband Network (NBN).
